Last Updated: January 27, 2026
This Privacy Policy explains how PremiumTech LLC, doing business as HVX Voice (“HVX Voice,” “we,” “us,” or “our”) collects, uses, and shares information when you use our website and AI receptionist services.
We collect information provided by HVAC businesses using our platform, including business name, contact information, and billing details. We also collect information generated through the use of our services, such as call metadata, call transcripts (when enabled), appointment details, and usage logs.
When end users call an HVAC business that uses HVX Voice, we may process the caller’s phone number and call details solely to provide the requested service.
HVX Voice sends transactional SMS messages only, such as appointment confirmations and service-related notifications, in direct response to inbound phone calls.
By calling an HVAC business powered by HVX Voice or providing your phone number via our website, you consent to receive automated text messages. Consent is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All data categories described in this policy exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.
We use the information we collect to:
We may share information with trusted service providers that help us operate the platform (such as AI infrastructure, messaging providers, and data hosting services). These providers may only use the information as necessary to perform services on our behalf and are contractually restricted from using it for other purposes.
SMS opt-in data is never shared.
SMS: End users may opt out of receiving text messages at any time by replying STOP.
Help: For assistance, reply HELP or contact us using the information below.
Access & Deletion: You may request access to or deletion of your information by contacting us.
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system can be guaranteed to be 100% secure.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
PremiumTech LLC (dba HVX Voice)
Email: support@hvxvoice.com
Website: https://hvxvoice.com