HVX Voice

Privacy Policy

Last Updated: February 23, 2026

This Privacy Policy explains how PremiumTech LLC, doing business as HVX Voice ("HVX Voice", "we", "us", or "our"), collects, uses, and protects information when you use our website and managed AI receptionist services.

1. Information We Collect

Business Customer Information

When HVAC businesses use HVX Voice, we may collect:

  • Business name
  • Contact information
  • Service hours and scheduling preferences
  • Billing and account information
  • Calendar connection data (when enabled)

Caller Information

When an end user calls a business powered by HVX Voice, we may process:

  • Caller phone number
  • Call metadata (time, duration, routing information)
  • Appointment details created during the call
  • Call transcripts or summaries (when enabled)

This information is processed solely to provide call handling, scheduling, and communication services requested by the business.

2. SMS and Mobile Messaging (A2P 10DLC)

HVX Voice sends transactional SMS messages only, including appointment confirmations, reminders, and service-related notifications generated in response to inbound calls or business requests.

By calling a business powered by HVX Voice or submitting your phone number through our website, you consent to receive automated service-related text messages.

Consent is not a condition of purchase.

End users may opt out at any time by replying STOP.

For assistance, reply HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All data categories described in this policy exclude text messaging originator opt-in data and consent, which will never be shared with third parties.

3. How We Use Information

We use collected information only to operate the HVX Voice service, including:

  • answering and routing phone calls
  • scheduling, updating, or canceling appointments
  • sending service notifications requested by businesses or callers
  • maintaining system reliability and security
  • providing customer support

We do not use personal data for advertising profiling or unrelated marketing purposes.

4. Google User Data and Google API Services

HVX Voice accesses Google Calendar data only when a business explicitly connects its Google account using Google OAuth authorization.

Google user data is used solely to provide requested application functionality, including:

  • reading calendar availability to determine appointment openings
  • creating, modifying, or canceling calendar events requested during calls
  • preventing scheduling conflicts for the connected business

HVX Voice does not:

  • use Google user data for advertising
  • sell or transfer Google user data to third parties
  • use Google user data to build or train generalized artificial intelligence or machine learning models
  • access Google user data for any purpose unrelated to scheduling functionality requested by the user

Google user data is retained only as necessary to operate scheduling features and is removed when a business disconnects its Google account or terminates service.

HVX Voice's use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

5. Third-Party Service Providers

HVX Voice works with trusted infrastructure providers that support operation of the platform, such as:

  • cloud hosting providers
  • communication and messaging services
  • payment processors (e.g., Stripe)
  • artificial intelligence processing infrastructure

These providers may access information only as necessary to perform services on our behalf and are contractually restricted from using data for independent purposes.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

No online system can be guaranteed to be completely secure.

7. Data Retention and Deletion

Information is retained only as long as required to:

  • provide the HVX Voice service
  • maintain operational records
  • comply with legal obligations

Businesses may request deletion of their data by contacting us at the address below.

8. Your Rights and Choices

Users may request:

  • access to their information
  • correction of inaccurate information
  • deletion of applicable data

Requests can be submitted using the contact information below.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised "Last Updated" date.

10. Contact Information

PremiumTech LLC (dba HVX Voice)

Website: https://hvxvoice.com

Email: support@hvxvoice.com